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2nd Line IT Support Analyst

  • Permanent
  • Bristol, England
  • £25000

A 2nd Line IT Support Analyst is required to provide support for various UK companies by our Managed Service Provider client based in Bristol, South West. This is a role with a growing company who are of the size that means your opinion, involvement and personality are just as important as your technical fit. A salary of up to £25,000 is available for the right applicant.

The 2nd Line Support Analyst will support clients as a technical point of contact for resolution of faults and troubleshooting for network infrastructure and Windows Operating Systems. You will have a good knowledge of Windows support and resolving hardware and software issues as well as meeting SLAs and keeping standards to a high level.

You will provide IT Support and troubleshoot issues that arise using a logical and structured process ensuring client issues are dealt with in a highly professional manner. You will also demonstrate a strong awareness of data protection, security policies and IT best practice.

Knowledge of Cisco is useful, but it is essential you have knowledge and experience configuring and managing Windows Server and Operating Systems (Windows 7 to 10).

A good working knowledge of the following technologies is ideal: MS Exchange / AD / Windows Server / Windows Desktop / DHCP / DNS / WAN / LAN / TCP/IP / Switches / Firewalls / Wireless Networks / VLANs / Anti-Virus / Desktop Printers

Required skills:

- Strong remote client support experience

- Previous IT Support in a Microsoft environment

- Experience supporting Windows Desktop and Server

Who would this role suit?

This role will suit a 2nd Line IT Support Analyst keen to join a growing and rewarding employer who offers training and career development. 

Our client is looking for an enthusiastic and dedicated 2nd Line Support Analyst, who is ambitious and passionate about the technical work they do. With opportunities to progress within the company, the 2nd Line Support Analyst will have a fantastic opportunity to learn and develop new skills. You can take your career to the next level.


Salary from £22,000 to £25,000 basic plus Pension as well as growth and development


Bristol, South West / Avon

Commute from: Filton / Clifton / Bedminster / Brislington / Portishead / Bath / Stoke Gifford

To Apply:

Please send your CV through to Peter Strutt of CV Screen in strict confidence.

CV Screen is the IT Recruitment Agency managing this vacancy.

Alternative Titles:

IT Support Engineer / Desktop Support Analyst / IT Support Technician / Desktop Support Technician / IT Support Analyst


- 2nd Line Support Analyst vacancy in Bristol, South West

- Previous Helpdesk and Troubleshooting experience required

- Windows Server and Desktop

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Peter Strutt